Reservation guide
What to expect when requesting and managing chauffeur service.
Request a ride with or without an account
Booking as a guest asks only for the trip and contact details we need. An account is optional and adds a dashboard, saved passengers, and reusable contact details.
Choose the service
- One-way: one pick-up and destination, with optional intermediate stops.
- Round trip: outbound and return schedule and route.
- Hourly: a vehicle reserved for at least three hours; no fixed destination is required.
Vehicle choices are Sedan (up to 2 passengers), SUV (up to 6), and Sprinter van (up to 12). We may contact you when another vehicle arrangement is requested.
Pending means under review
Submitting a request does not automatically confirm service. Every new request starts as Pending. Staff reviews availability and trip details, then confirms, edits, or declines it manually.
Airport and return details
Choose Address or Airport independently for each endpoint. A flight number is supplemental information and never determines the location type. Return details appear only for round trips; duration appears only for hourly service.
Changes and cancellations
Pending requests can be edited when the trip is still far enough away. Confirmed-edit availability depends on account and system permissions. Cancellation policy is shown before the action: Pending requests enter the full-charge window within four hours of pickup, and Confirmed reservations within two hours.
Need help?
Include your reservation reference when you contact us, email mo@m1limo.com, or call (630) 504-8820.